Visionworks wants you to love the way you look in your new glasses, and if you dont the process to get them exchanged is fast and simple. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. To Whom It May ********** name is *************************. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Tip for consumers:Dont go to Vision Works! I give this place a zero. Read full return policy. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. Telehealth from rude doctors! * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. Its taxing. I called the store with no help and also spoke with management for a full refund. I payed over $800 for 2 pairs and 2 weeks plus, I sit here with no new glasses. Glasses & Contact Lenses San Antonio | Visionworks Alamo Ranch I made an appointment 2 weeks prior. After 4 return visits, my prescription was still wrong. Find an eye doctor and schedule an eye exam at a Visionworks near you. Amazon.com: VisionWorks - Rear Observation and Backup Camera System Insurance, Plans & Prescriptions Do you accept my vision insurance? All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Claim your profile to access Trustpilots free business tools and connect with customers. Later I received an email that my appointment time was changed, then another that the time was changed again. Can you share a success story using visionworks? We use dedicated people and clever technology to safeguard our platform. Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled. Here are 8 tips for writing great reviews. STAY AWAY go somewhere else if you need glasses. Visionworks does not state on their website how to go about making a return. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Yes absolutely! The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. Step 2: Choose the styling for your return policy. The glasses you return must be in like-new condition, with all included packaging and accessories. If you dont immediately know where the nearest Visionworks center is, you can use the Visionworks Store Locator to find your nearest store. Everything!!!! Walmart Vision Center: Services, Products, Pros & Cons - Healthline Picked up glasses when quoted. Went to the Bensalem PA store today for readers. I called the ******************** store, on Wednesday, March 29, 2023, and informed that any vision works would honor the guarantee. So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. The Dr. was able to help my severe dry eyes and he was so patient and helpful. If you're not totally satisfied, just return your glasses within 30 days of receipt for a full refund. I could feel the irritation as I continued to ask question regarding my purchase and return/exchange of the items.Kindest regards,****************************. My experience at visionworks is terrible, they have no education to treat people and to get a refund you have to wait for my money for 30 days, they are not improfecions. Too many eye doctors out there to stay and be treated that badly! I ordered two pair of glasses. Returns - hdvisionworks.com I waited another week and still no update. You have 100 days from the date of purchase to return the product for a refund. Visionworks ensures a 100 day grace period after your purchase, to decide if these glasses really are the perfect match for your face, style, and life. I want the glasses I have chosen and I want my money refunded at this point. Or the style didnt end up suiting you like you thought. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. No return phone calls, emails, voicemails. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. Spent over three hours just to get an eye exam. Keep in mind that the time can vary depending on the type of refund. He was great!I totally had a good experience and would recommend them!! Horrible. Visionworks in San Antonio, TX, is now in-network with VSP members as well. Visionworks accepts thousands of different insurance plans making visits to the eye doctor accessible and convenient for the whole family. Red flag with all of the phone calls asking for refunds, I should have walked out at that moment. Not worth the sale. models like the Visionworks are rated on multiple criteria, such as those We apologize for the inconvenience. or text? Everyone was friendly. Wed like to thank ****** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks. Buy VisionWorks - Rear Observation and Backup Camera System with 7" Monitor for RVs & Trailers - Compatible with Furrion and Voyager Mounts . A link has directed you to this review. Verification can help ensure real people write reviews about real companies. Support . We'll replace your frames free of charge if they are damaged or broken plus, you'll get great deals on replacement lenses. This is when he informed me that I wouldn't be able to get new lenses in them that they don't do that I asked to speak to the manager and this 20 kid. I am constantly bounced around from one recording to the next. Follow. I have been waiting 10 weeks for a pair of glasses. And don't try calling because Noone answers. Date of experience: December 18, 2022. As a matter of policy, BBB does not endorse any product, service or business. Complaints Contacts. Visionworks doesnt specify how you can return items you are dissatisfied with. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I did received that e-mail on Feb 20th. Visionworks has a Love What You See Guaranteea return policy that enables you to return a pair of glasses within 100 days of the original purchase date if you are dissatisfied. And also they didn't tell me what my co pay would be before the tests. We do not send replacements before we receive and inspect the returned merchandise. I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. I should have done the same and took my business elsewhere the first person at register and the new girl were doing the best they could do but the so called manager child was extremely rude to them as well in front of customers which made it even more ackward. We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. Unsubscribe at any time. Damage that is not consistent with ordinary wear will not be accepted. After I was traded off from inexperienced employee to the next. However this is a drastic and serious decision that should not be taken lightly. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. If you purchased the product online, go to the Visionworks website and follow these directions: We believe that the information we have given has totally satisfied you and that the return procedure has gone smoothly. Specialties: Davis Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. Eyeglasses must be returned in the original packaging and in saleable condition. (States, Store Locations, Prices, Types + More), You can return and exchange at any Visionworks store and online. Allen H & Jill Y. This store sells frames, sunglasses, lenses, and accessories. They were to call me to fix an appointment which they never did. The Horrible Disgusting way I was treated by the girl working there was unforgivable.! We returned both pairs of glasses to vision work on 7th March. Visionworks accepts returns if the items are new and in original condition. Getting an eye exam and a new pair of eyeglasses doesn't have to be expensive if you play your cards right. I asked, how can a person have an eye exam over the phone? Tried to call General Manager and other 800 number to voice complaint but was put on long looped music/business nonsense for too long. Your username maybe be your email address. It is now 10 weeks later and I still have not received my eyeglasses. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Now ups is investigating but visionworks says they will not replace them if they say its delivered. Unfortunately the exact frame and color was not available.
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