Sign up for our newsletter to stay up to date. Your digital subscription includes access to content from all our websites in your region. Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. <>stream We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. Lismore Council recorded the most complaints with 52 recorded costing $82,614 in investigation costs, resulting in two breaches of the Code. Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. PO Box 84, Port Macquarie NSW 2444. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. )N}R%$LtE^z4;{zUn(qmkR\1ZAEDy4.*5 Email Send us an email and we'll get back to you as soon as possible. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. That was three months ago and I have heard nothing since. 17 Burrawan Street Port Macquarie NSW 2444. Port Macquarie-Hastings councillors call for transparency after 9 Laurie Street Laurieton NSW 2443. IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. $1000 a week is spent on this rubbish.". In some cases we need more information and request you contact us directly in these instances. For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. Advertisement Ad Local News "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". Find out what complaints we can help with. A step-by-step guide to making a complaint. council@pmhc.nsw.gov.au Mail Reach us by posted mail. A statement issued by Bellingen Shire Council confirmed this had been an administrative error. Crime in Port Macquarie. Safety in Port Macquarie - Numbeo If a member of the public wishes to observe, or listen in to, an electronic hearing, please contact the Chambers of the presiding Judge or Registrar via email by 8.30am on the morning of the hearing. 8 0 obj Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. Complaints investigations come at a cost to ratepayers If you work for NSW public sector. We live in an environment where anonymous people can make complaints - what can you do about it. Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. 9 0 obj Find us at one of our customer service centres. Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. 12 0 obj This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said. 7 0 obj This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Complaints can: increase the chance of getting a better outcome help others in similar situations We support people with disability, Aboriginal peoples and have information in easy English and other languages. We care about the protection of your data. Please enable JavaScript in your browser's settings and refresh the page. Opinion. Confidentiality is important, but seriously I'm not told who lodged the complaint? CfZE-n% Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". "After that, I got a five page rambling document that was a record of the matter. The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. Port Macquarie NSW 2444. We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. To make sure you're up to date with all the news, SIGN UP HERE. The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor. <>stream What happens after you make a complaint. Here areall the different ways you can get in touch with us. >> Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H endobj We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. xc`````z f2 Police appeal for . "These 14 complaints have cost us (council) $51,000. Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. Find information on our council, and their contact details. MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. What are the key differences between the old and new draft policies? Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. You have a right to complain about the services you get. Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us.
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