So I reapplied again on xfinity, only to get the same rejection email. After you complete the application, you'll need to return it with official documentation to the . I'm on the end of my rope. What Phones Are Compatible With Xfinity Mobile, How Do I Get AirTalk Wireless Free iPhone, How Do I Get Cricket Wireless ACP Benefits, Boost Mobile Affordable Connectivity Program (ACP), What Phones Are Compatible With Visible Wireless, What Benefits Do I Get From Lifeline ACP Combo Plan Together, Maxsip Telecom Free Tablet Review How To Apply. Federal Register :: Affordable Connectivity Program; Emergency Consumers may apply for Lifeline using the National Verifier through any of the options listed below: The only way I was able to speak to a Comcast rep was to select an option that was not correct to my needs. I talked to a customer support lady (call 1-855-846-8376) and she filled my xfinity EBB application from her end, instead of me doing it. The federal government's National Verifier determines who is eligible for the program, but you may qualify if any of the following apply to you: Your household income is at or below 200% of the Federal Poverty Guidelines. The National Verifier is designed to nominate the households for EBB. The ACP is a federal government program that can help eligible customers pay for their home internet service. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). In an Advisory issued on November 22, 2021, the Office of Inspector General (OIG) of the Federal Communications Commission alerted EBB providers, beneficiaries, and the public to improper and abusive EBB program enrollments made in connection with the USDA National School Lunch Programs Community Eligibility Provision (CEP). The are limited funds and the longer we are denied the less funds are available to us for assistance. What services does the Affordable Connectivity Program cover? Keep good notes and records. I was told they didn't have a team that would do these and there's nothing they can do. First, youll need to apply for the federal government program at. TheNational Verifier staging environmentallows users to use mock data to simulate service provider portal transactions, including eligibility checks and document uploads. By providing a copy of the National Verifier confirmation page, a copy of the National Verifier application and completing this form, you acknowledge that you are eligible to . Our Internet Essentials team handles the application process and can further review any errors or issues that pop up during the application submission process. After a consumer qualifies for Lifeline through the consumer portal, they need to contact a service provider to enroll in the program. Same problem. Pay, $60/mo unlimited + 15 GB Mobile Hotspot + 150 GB Cloud Storage rate plan, $55/mo unlimited high-speed data rate plan, $60/mo unlimited + 15 GB Mobile Hotspot + 150GB Cloud Storage rate plan, Affordable Connectivity Program (ACP) FAQs, Cricket Wireless Terms & Conditions of Service, Do Not Sell or Share My Personal Information, Limit the Use of My Sensitive Personal Information, Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps. As I said earlier, my 30-year old account with Comcast has my name{edited for violating forum guidelines} with the NV program. Consumers can sign in to CheckLifeline.orgfrom any computer or mobile device to apply for Lifeline. Again, he didn't know the answer to that. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Required Documents for National Verifier EBB Program, Application Process for EBB Through National Verifier. Did you also get the Comcast email about getting denied or no email at all from Comcast? I might have signed with another ISP; Not true again, I have been with Comcast for more than 20 years. Emergency Broadband Benefit Program - Universal Service Administrative @sofarsogood Did you fill out all of the information requested? The EBB Order follows the passage of the Consolidated Appropriations Act of 2021 (the Act), which obligated the funding for the EBB Program. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. If you do, you will NOT be approved for the program with Xfinity/Comcast and will have to Re-apply to be approved through the national verifier all over again. AT&T PREPAID does not determine eligibility for ACP. Once you receive confirmation of your enrollment, you could see the Emergency Broadband Benefit credit on your very next bill. @user_e1f8c7 I've had the same situation. I really appreciate you being a member of the Comcast Family! The Emergency Broadband Benefit was temporary. They will be unable to enroll consumers in NLAD without a qualified result. The final time I applied, it appears that Xfinity added more fields to the application, to better match with the National Verifier information. We are here for you and happy to help! The system will also recertify Lifeline subscribers annually. Thank you so much! Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. I'm in agreement with your last thought @NOTATALLPLEASED. Yet most of us know this is not true because we have already been accepted into the program. Applied with xfinity several months ago, assured by agents in the chat that it would be applied next month (it wasn't) then double the following month (it wasn't), then I just called and they said they had no record of it. Yes, I got the same email in the post above. To apply, you are told to use the Lifeline National Verifier. USAC encourages consumers to write incapital lettersandblack ink. Just my opinion! If the transition from the EBB to the ACP will cause your out-of-pocket costs to increase (as a result of the reduced monthly benefit amount, from $50 to $30), contact your provider to choose . I feel as if it's purposeful almost and yes, we're all going to end up missing out on any benefit from this program because so far it seems they are not planning on resolving this craziness. Any questions about the application process or eligibility documentation can also be directed to USAC via the Lifeline Support Center at 1-800-234-9473. If you have any questions, please visit fcc.gov/broadbandbenefit. The map below outlines the existing NV database connection in each state and territory. That was a big SNFU also. For example, if you are already receiving assistance for your wireless service, you cannot receive ACP assistance for your internet plan too. Will Comcast fix this for us? Besides, it addresses the fraud risks and any kind of abuse. I look forward to hearing from you! I have been told to call two (2!!!!!!) Called them and they said everything is good on their end and fully approved. Click, I didn't complete the application (wrong, completed and approved), Application was older than 90 days (wrong, completed just 10 days ago), Enrolled with another provider (wrong, I was approved and only selected Xfinity as you are my one and only provider). No. I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. Chat with our reps Mon - Sat 9am - 11:30pm; Sun 10am - 11pm EST. Additional Information. The program was introduced to help . All of the information matches, there is no reason this shouldn't go through. An archive of EBB Program bulletins can be found on the program bulletins webpage. Xfinity's new application allowed me to add my middle name in the same format from the National Verifier, and 48 hours later I was approved. You will start the application procedure when you are ready with all these documents. The Affordable Connectivity Program (ACP) is a federal program created as part of the Infrastructure Investment and Jobs Act. I was never able to speak with anyone no matter what menu option I pressed. [Edited: "Solicitation"]. A household is eligible if one member of the household meets one of the following criteria: Hello @ComcastLizzy I have entered EXACTLY the same information as I had given to National Verifier. Ok great, finally some help right? Approved at national verifier and follow the step 3 apply at EBB/Xfinity. If I get rejected a 3rd time, I will have no choice but to drive 35 miles to try to get the issue resolved. Home - AT&T ACP Program I called back to xfinity and gave them the ID# which starts with a B and numbers.
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