Nasty Gal Customer Support Rated Extremely Low. CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Why wasnt it specified on the order page? System won't accept order number stating it's invalid. Emma, Desired outcome: I'll make sure your kind words are passed on, as I'm sure they will really appreciate it. The refund may take up to 7 days, this is the banking process and not something we can speed up. Email sent: Oct 24, 2022 12:02pm. I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. This is the correct refund that has been processed. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: Poor service, no free returns, Hello Olga,Thank you for getting in touch and for btaking the time to leave your review.I'm sorry to hear about the experience you have received when shopping with our brand on this occasion. I'll never order from them again. Tried contacting them multiple times about the missing order and haven't received a reply.Update following reply from Nastygal:If you were aware of my attempts to contact you through your email and website page, it would come to your attention that my FIRST attempt to contact you was within 14 days of the parcel being delivered. Made an order at the end of January. It's fantastic to hear you found our service to be excellent, and you like your new clothes. Please do not return the item to us without speaking to our Customer Care team. I'll ensure your kind words are passed on to her as I'm sure she'll really appreciate this. The carrier was unable to deliver your package. Different size and properties to the advertised item. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. Your cookies are disabled. I want a discount for my horrible purchase which is completely damaged and not sellable, Please refund 41.30 to my account, many thanks, Order#gus106141775 - items missing from shipment, ITEMS SHIPPED OR MY MONIES REFUNDED. If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. This email was sent August 19, 2022 12:06pm. Liked the products but the returns process is crazy. We don't refund shipping charges for those countries listed outside of the EEA. Dont bother ordering from them. I returned the boots and only received $22.10. Still haven't received my order. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Claim it and get a lot of features. - Make sure the offer can be used for what youre purchasing. i ordered 7 items from nasty gal two weeks ago, it said it's all depatched after 2 days. 70% off + Extra 10% off Nasty Gal Promo Codes. Just yesterday, I put an order in with Nasty Gal (GUK105214193) at 11.13PM and realised the order was going to be sent to my old address. Select your preferred return method and get your trackable returns label, just follow the easy steps above. I explained that the wrong size was sent and want to send it back. Nastygal taking customers money but not proving orders HORRIBLE SERVICE, Hello Patrice, Thanks for taking the time to write a review, I'm sorry to hear that you've not received your order from us and you're unable to track the parcel. Really like the style of their clothes and have quite a few pieces from here. #1 Jefferson, Wi. Keep an eye on your return tracking. Item arrived with a makeup stain and a rip in the fabric. why is only one item refunded? Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. Select your preferred return option (Print returns label at home or in store options). Perfect size for my 5yo but not what I ordered or was advertised. Looking forward to your reply, speak soon. ITEMS SHIPPED OR MY MONIES REFUNDED. We need to allow this timescale for the courier to investigate this. Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. Faulty item but excellent customer service. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. 1. Initial order was never delivered to me. I have been emailing with the customer service reps for over two weeks to get this sorted out. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. Someone please help - this is not right. Does Nasty Gal really suck this bad or am I just unlucky? Need this to be found and shipped. They have no real customer service just a bunch of people leading you to the next. It's that bad. Do not order from them. Contact Us I can't see the refund on my bank statement, Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement.
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