I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Event date, time, talent, participants and rosters are subject to change without notice. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. All applicable fees and charges will be disclosed prior to completion of your purchase. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. They asked for these documents to change a damn name. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. I did not approve a second charge they're impossible to get a hold of idk what else to do. " You will then be asked to provide the address you want the package to be delivered to. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. x. Shipping information, if any, is provided at checkout. Official USPS Change-of-Address Form The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. From the app, you are only able to change your zip code and password. I contacted *** and **** to no avail. I purchased the tickets almost ten months ago for approximately $500. . If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). 2. To read the updated Privacy Policy, please. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. com/help. Thank you. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. Footer.languageSelector.ja-jp.region I did all of this. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Will Call . If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Ticket Delivery. If an interception is not possible, you may have to arrange an alternate delivery with the recipient, such as requesting the package be held at the local UPS facility. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. 2023 We act on your behalf, as seller, when listing or reselling tickets. Please contact us at **************************************** if we need to update your method of delivery. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. I am just so upset. You can access the help page through the main page and then look for the Chat with a Representative option. I discussed with AXS customer service about the refund issue, but they turned down the request and kept asking me to resell this ticket to others. The place I found I could update a shipping address for passes is at the AXS Fan account page. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. I live in ******, **., over **** miles away. How do I update my personal information? - AXS Help Center Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. By: Author Olin Wade (Remodel or Move Stuff). We act on behalf of a seller (our Client) when selling Primary tickets. Create an AXS Coachella Fan account now or update your current AXS information here. See the picture attached I shows the charge and the date. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. It is their responsibility to ensure the accuracy of the address and tracking information. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. If you are still unable to view them you would need to uninstall and reinstall the AXS app and then log back in and they should be there. If there is an issue with the recipient not being able to collect the package within that five-day period, they may be able to request an extension online. If the driver is unable to deliver to the address, they will attempt to leave the package with a neighbour. Enter a transfer amount and select a transfer. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. Your phone is your ticket use the app at entry to get in. You should base your purchase decision solely on the information provided. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Verification of information may be required prior to the acknowledgment or completion of any purchase. United Parcel Service of America, Inc. All rights reserved. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. You can try contacting them if you have any questions." For tickets to events located in Canada, the Service is provided by AXS Group Canada. Any restrictions on transfer or resale will be communicated to you (e.g. An adult must sign for these packages at the time of delivery. (United States) I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. I try to chat with people from AXS and they cant find mi transaction. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. Note that Internet Explorer is no longer supported. Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_26',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Additionally, you can track your claim on the UPS website and view updated status information. They need to release money from resales. I asked for a refund. Delivery change requested refers to a request from a customer to change the details of their delivery. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Thank you for contacting AXS. Dont see what youre looking for? 4. So went to check my bank account and I was charge the $42 for the ticket. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. If using the AXS App, click the person icon on the bottom of your screen to access your account info. You should receive a confirmation after concluding your transaction. We recommend using one of the following browsers for an optimal website experience. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. The customer service team should be able to help you update the delivery address. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Depending on the situation, you may need to contact the sender of the package to confirm the change. Some shippers restrict the ability to change your delivery. Ticket Delivery . 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! Welcome to USPS.com. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. This happened on 3/19/2023. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. International Association of Better Business Bureaus. I am sorry that your package was received with the wristbands missing it is truly unfortunate. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets.
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