This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. The seats are automatically confirmed when purchased, If customer responses are anything to go by, there is definitely some major improvements that are needed for Viagogo to reach a reasonable quality of customer support. StubHub also enjoyed partnerships with football clubs including Everton and Spurs. This is something that really condemns Viagogo at the moment, because it is hard to trust a company that is not safe or reliable. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Ticket reselling services like Viagogo, Get Me In and StubHub . I paid \u00a3336.93 for 2 tickets. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. This time, they were called Sofia Wagner, a Munich-based seller listing thousands of extortionately expensive tickets to UK festivals and arena shows; H.E Events, a Dundee-based business listing thousands of extortionately expensive tickets to live events in the UK and globally; and Ticketing Expert LTD, a business registered to a bogus UK address that replicated the questionable grassroots model pioneered by GES SL. Learn how your comment data is processed. (modern). Sellers are provided with a safe and efficient exchange to sell their tickets and ensure you are paid in a secure manner. Adam Webb has worked in the music industry for around 20 years. So right now, youve got both people who are prioritizing travel in their lives and people who couldnt travel during the pandemic a combination that is dramatically increasing demand. Required fields are marked *. Yeah, the other comment is right. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. You should also take note of any ticket restriction beforehand, SportsEvent365 Are They Safe? Here's our guide to everything you need to know before your next Roman holiday. #viagogobignono, #Africa wake up! Not use Viagogo. Madrid-based GES SL listed. There were still seats in the far back, but they're also expensive, and I really wanted to be in the front standing section. Similarly, they rarely price tickets at 10 times over face value. - Quora Answer: There are two types of ticket agent: Primary and Secondary The organiser sets the price and the agent advertised them at that price, plus a small booking/handling fee to cover the agents cost. StubHub International is a complete mess, and youd have to be an idiot to buy it. Subscribe to Lonely Planet newsletters and promotions. -Discover the hottest events in your area. But, if you want some help getting the tickets you want, then here are some tips on how to do it. is looking to sell it for more money. Viagogo as a company is currently based out of Switzerland, which is a known tax haven for companies. Shocking. I remember back in the day standing in line for tix at the venue before online ticket sales started. A rise in Viagogo complaints from unhappy customers complaining about the difficulty of reaching the customer support and the site failing to uphold their own ticket guarantee has been prominent. How safe am I? While airfares have moderated some, they are only slightly lower than last year's "sold-out summer.". This has become a bit of a sticking point with Viagogo as of late, as we will discuss further in a moment. However, if our regulator is genuinely unable to act on the evidence weve provided, then surely they should reach out to another agency that will or simply refer these serious allegations to the Police. The idiots had landed.]. -Explore the world's largest selection of events. Since the site was established, Viagogo has managed to attract major artists, teams and performers, and contracted with them through official deals. Two test purchases confirmed what we suspected. However, there are limits to our powers, and we are not able to investigate allegations of matters such as serious criminal fraud, which would be a matter for the Police.. This means that people can offer up their tickets if they end up not being able to go or have an extra ticket. Viagogo does put a lot of emphasis on using interactive seating charts, and different colours to distinguish different ticket types and filtering options, which will help you sift through their many options. In his 40+ years in the music business, Alan has interviewed the biggest names in rock, from David Bowie and U2 to Pearl Jam and the Foo Fighters. All of it adds up to higher prices. Being able to use their service easily is equally, if not more, important. A free food fair and discounted movie tickets don't do much in terms of turning up the merriment. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. In April the Competition and Markets Authority (CMA) threatened it with legal action for failing to comply with its demands that it make its pricing more transparent. The reason viagogo is more expensive is becasue they charge a percentage fee, so if i was selling and set my ticket price at face value, i would actually be losing money as viagogo take a cut. Viagogo Reviews are Terrible| Over 617 Viagogo Reviews you indeed encountered problems while trying to enter the event and that you Out of desperation to divest StubHub International, viagogos listings have been artificially boosted creating an illusion that the site is laden with tickets, and that the uncapped secondary market continues to boom. Be patient and take your time as you decide to buy a ticket, and dont feel like you need to make a split-second decision about purchasing an expensive ticket. If there are any issues with the tickets (e.g. Visit Website Write Your review Tell us how What this means for customers is that Viagogo is not bound by any sort of UK or even EU regulations that have been designed to keep consumers safe. money back if things go south. You can use their site in multiple languages according complex market and is driven by supply and demand, with many players involved Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. I haven even read that a Baron is associated with this company he really must be having a great laugh at us easy prey. I now fully intend to expose these cheats on every public platform available - as will my many, many friends and family. (I recently priced a ticket to Rome for June and got sticker shock when it came in at $2000for coach!). but may not be able to get a refund because you overlooked it and it was stated same price as the original ticket sold by the venue. Yet if you see a deal, jump on it. In the US, StubHub is an absolute juggernaut. Used the gift card to buy beartooth concert tickets. Remarkably, its the second time this year viagogos operators have been shamed into stripping great swathes of touted inventory from their UK site. You can find a ticket for anything from critically acclaimed plays to big soccer games, only not in the U.S. Given what we now know about viagogos business model (hello smoke. I've heard a lot of horror stories but I also know that some people haven't had issues. Advertisement. Well if I and all of the other unhappy reviewers can keep letting others know not to use this awful company hopefully less people will not have such a terrible experience and loose so much hard earned money to waste on scammers. Completely unacceptable, ripped off - Never again! Relisting your ticket is free of charge if you originally purchased them from the site. All rights reserved. Something GES SL appeared to be doing systematically . So, you may need to fight for your Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. This awful user experience needs to be addressed, because it happens during every transaction and wastes a lot of time. I have to pay $7k a seat to watch them learn something?" 29 Apr 2023 04:12:12 Viagogo is a venture-backed company with major investment firms such as Index Ventures, Lord Jacob Rothschild as well as well-known athletes such as Andre Agassi and Stefanie Graf, who have invested in the company. The UKs secondary ticketing market appeared to be worth less than 20% of what was claimed by its leading participants. Interestingly, this is what the CMAs merger team appeared to conclude in a report published in February 2021. In addition to their poor customer service, it is also to be wary of their high hidden fees . 1st time at F1 - denied entry for fraudulent tickets. So, add that to your budget ahead of time to avoid being blindsided at the time of payment, make sure you notice the fees at the checkout phase as well. Scott Schenkel, the interim CEO at eBay, said . The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. If there are any issues with the tickets (e.g. A click of the heels will not take . I have now received them but only for General admission. !\r\nI emailed approx 30 times with multiple screenshots from the emails received from viagogo and from my viagogo account - which they have now deleted from my account. We all got a bit spoiled with cheap flights. Despite overcast skies, Seattle is a beautiful part of Washington State. Go here and gasp. In fact, weve been seeing more deals announced which tells me maybe demand isnt quite as robust as it was earlier this year. @viagogo I bought 2 95 tickets, the invoice said it was a 110 ticket. Problem is these are mobile tickets and whilst there is an option to transfer the tickets to someone else on the ticketmaster app, viagogo won't give me the buyers details. Thankfully, Viagogo has a thriving marketplace that allows for some relatively competitive prices on their tickets. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Those are resellers. and up. A month later, the Advertising Standards Authority (ASA) reported it to National Trading Standards for similar defiance. Having a well-stocked marketplace is a huge part of what makes a ticket vendor great but its not everything. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. you 100% money back if anything happens to your ticket. You being looted by another Eurpean based company. We compare only safe & secure primary and secondary marketplaces. customer service, but they still have their Viagogo guarantee that will give A case for why the hop-on, hop-off bus is worth it. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law.
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